Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes
Our consulting services focus on Customer Experience to achieve three critical building blocks:
an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.
We DO NOT SELL software; we automate integrated Customer Experience processes.
Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.
Grow your business, increase visits to your digital channels, convert more leads, and sell more.
Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service.
We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.
Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.
When we have a website we want to appear in the first places of Google, since they are usually those that have more traffic. On several occasions we wonder why our digital business is not working, and the answer to this question is that there is no qualified web traffic. Fortunely there is a way to position yourself in these first places and get this qualified traffic and it is through quality content and a correctly performed SEO.
Many times we invest time, effort and money in hiring marketing gurus, advertising agencies or taking hours and hours of courses on digital marketing and at the end we do not know, nor can we, materialize in the correct way all they told us or we learned. In the end the investment does not has a return.
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.