Design Thinking is based, on a series of stages, with their respective tools, to create a path towards a tailor-made solution. The procedure requires the participation of a multidisciplinary team. We can count on several valuable perspectives throughout the process.
This first stage is based, on identifying the people affected by the situation, those who will benefit from the solution, their current pain points, and needs. This information will help you understand them to improve their experience in the future.
In this second stage, we focus on sorting and simplifying the information, defining the root cause of the problem. By focusing on this, the team will understand and speak in the same language, taking advantage of each one's experience and perspective for the following stages.
Once we understand the cause, we can start to generate questions and answers on how to attack it. This is a creative stage, where the aim is to create a wide range of possible options, from which one or more proposed solutions may emerge.
Creation of a prototype
It is important that we generate something to work on, a prototype where the right ideas come together and form a mock-up, a storyboard, a minimum viable product, etc. This prototype will be tested for improvement.
Once we have the prototype, it is delivered to a specific group of customers to ask for their feedback. With this information, improvements are incorporated through a series of iterations until our proposal solves the problem.
Design Thinking Process
This process is aimed at generating a solution within a specific context. Its versatility and ability can be used by any team that wants to take on a challenge. The process is not so simple, there must be a facilitator and he gets the most out of his team, helping them at times when they can get stuck. This person helps and encourages his team to investigate, work hard. So that, from understanding and inspiration, generate powerful solutions that will later be prototyped.
Skills to listen
The dynamics of the facilitator is there to measure the times and contribute from what he perceives that the group needs to function better. At Imagineer we have a highly trained team for this task.
It is necessary to have a business model that is self-sustaining, since it is useless to have an expensive product if nobody wants to pay for it. Our experience has taught us to shape value propositions and business models to reduce costs and focus on what really creates value for customers.
Inicie con Customer Experience Design como metodología para mejorar sus procesos, modelos de negocio y propuesta de valor. Una vez definido el proceso de CX, automatice el proceso a través de una Arquitectura de Customer Experience.