Improve your productivity and efficiency through knowledge of your activities, automate clean processes and not clutter.
Design better processes for your company
Improving the quality of services and products
There are opportunities for improvement in every business nevertheless, we do not always know how to identify them or to understand how to propose successful solutions. From experience, we know that the first step must always be to understand the processes.
A process is a sequence of activities that must be executed to fulfill a function. The day-to-day operations of any business are based on sets of processes in different areas or departments, which are necessary to achieve strategic objectives.
Why is it important to map processes?
Once you have diagrams with the details, it is easy to identify weak points and develop improvement strategies by eliminating unnecessary activities, simplifying complex activities, or creating new processes. At Imagineer Customer Experience, we also care about providing advice on the best methodologies and automation tools that work worldwide, adapting them to each business according to their needs.
SIPOC
Companies have strategic, operational, and support processes in areas such as marketing, sales, customer service, accounting, operations, among others. Therefore, it is necessary to use tools such as SIPOC, which help us to go deeper into each of them, to understand the flow of all activities, as well as who is involved in them and how.
Suppliers
Who is it that provides our business with the necessary resources? Who is it that gives me the inputs to continue with my process?
Inputs
What do I need to carry out my company's activities?
Process
How do I transform my inputs into products or services of value to the customer?
Outputs
What do I get from taking the resources and transforming them along the way?
Clients
Who is the person who will receive my outputs?
Identification of the space to work on
At Imagineer, we believe that it is essential to work with specific topics and to have clarity on the topic being handled, since it is very common for ideas to be channeled into other similar topics, due to lack of information or data denotation.
Diagram creation
Customers who may or may not belong to the organization must have the minimum knowledge for the processes to work correctly and avoid problems within the team.
Process diagram
Generate brainstorming to acquire the best ideas and lead to well-formed logical processes.
Work with more simplified activities.
It is essential to start with processes that improve customer perception.
Use simple words and concise connections that do not allow misinterpretation by the customer.
Always define a starting point with a concrete exit point that leaves no doubt about its completion.
What is it based on?
Business Process
Provides a general description without specific details, useful for audiences unfamiliar with the business process.
Keeping team members in sync
Develop one at the beginning of a process improvement brainstorm to set the stage for the problem-solving discussion.
Clarify the parts of a process
When creating a SIPOC diagram with your team, you should identify information, such as supplier contacts, project specifications, and target customers.
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IMPROVE YOUR CUSTOMER EXPERIENCE STRATEGY
Every company needs a Customer Experience Strategy!
Start with Customer Experience Design as a methodology to improve your processes, business models, and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.
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