Excellent customer experience starts with superior employee experience.
Better Employee Experience is key to better Customer Experience
Employee Experience
Companies often turn to technology in their quest to provide a better customer experience, but its employees are equally important. Organizations are learning that investing in employees can yield a better customer experience, even employees who don’t directly interact with customers are important to shaping their experiences.
Imagineer have designed a platform for today’s employee, the system knows which relevant information and alerts to put in front of your employees: real-time customer data, Customer and Employee Portals with transactional data, and more.
Employee Experience
B2B Process Automation
Managing a great employee experience design is about paying attention to the moments that matter in an employee's day by day. The experience people have at work is becoming a vital part of an organization’s ability to thrive. Employees want their organization to provide a workplace experience that matches what they’ve come to expect as customers and in other areas of their life: Meaningful, personalized, user-friendly and digital.
A B2B portal allows your employees to manage your relationships with different customers, distributors and partners, from a single platform where they can manage all information, contracts, process and data analysis from customers and partners.
Digital Experience Design
Partner Portal & Customer Portal
Content Management
Workflows
Real Time Analytics
Business Process Manager
Business Rules Management
SELF-SERVICE EMPLOYEE PORTAL
Build personalized, connected, omnichannel digital experiences for your employees, that make it easy for customers to manage purchase orders, invoices, contracts, policies and review information on their own.
AGENT PORTAL
Enable agents, brokers, and partners to share and collect data to deliver personalized quotes and increased operational efficiency through a consolidated B2B process.
DIGITAL ENTERPRISE WORKPLACE
Create a unified B2B Portal that enables employees, customers, suppliers and brokers to collaborate, share information easily, and work more efficiently.
Real Time Analytics for Real Time Experiences
Imagineer Customer Analytics helps your employees make end-to-end decisions base on evidence, tracking organizational KPIs in real-time, identifying sales trends and opportunities automatically, connecting your data to visualize and track all strategic decisions in one place.
Real Time Analytics
Analytics Dashboards
Predictive Analytics
Robotic Process Automation
INSIGHTS INTO THE CUSTOMER JOURNEY
Enhance your digital marketing with analytics that aggregate and visualize customer profile data and marketing asset performance for deep insights.
CUSTOMER ANALYTICS DASHBOARD
Pull customer data from multiple sources to create in-depth analytics and known users.
WORKFLOW PROCESS ANALYTICS
Define due dates for a workflow process and for specific tasks within the workflow process. See the status of all open instances within the workflow process in real time.
Employee Experience Workflow Automation
End-to-end employee experience automation: The true power of automation is in connecting your workflows with other tasks, business rules, content and people within your organization.
Deliver consistent, transparent experiences with a comprehensive platform for achieving your digital business automation objectives, creating standardized workflows that can be reused across the organization.
DRIVE EMPLOYEE PRODUCTIVITY
Engage your employees by making it easy to find resources and quickly get work done.
EMPOWER EMPLOYEES
Give employees the tools needed to serve customers effectively. Workflow Automation enable teams to collaborate and perform their jobs effectively, increasing employee engagement, and satisfaction.
WORFLOW APPROVALS
Create workflows based on your own requirements. For example, sales/marketing can require approval for new document uploads.
WORKFLOW BUSINESS RULES
Create personalized forms with conditional rules, allowing dynamic behavior in forms, and personalize the questions or fields to show/require based on user responses.
