Partner Experience is the sum of all the interactions that a business has with a supplier of goods or services.
Partner Experience Design drives the commitment of suppliers, distributors and business partners. The better the experience with this partner ecosystem, the better the partners' commitment and loyalty to your company. Partner Experience Design will help improve the sourcing process, improve the quality of products and services, and therefore improve the entire Customer Experience process.
Mobile is everywhere and touches every facet of our lives. Connect partners with your employees in real time with mobile apps.
Imagineer simplify the development of mobile applications with an open, comprehensive platform that scales to meet your needs. Whether you’re building new apps or extending backend systems, Imagineer provides the platform, security, and analytics that you can count on.
Customer Self-Service Experience
Help customers solve their problems without the assistance of a sales or service executive. Manage your growing customer base by making self-service your dominant strategy.
Increase Business-to-Business Revenue
Replace manual purchasing with digital commerce to improve margin, reduce the cost of service, and meet customer expectations.
Reduce Live-Channels Dependency
Imagineer helps you reduce your customer dependency on Live-Channels, decrease the traditional field sales, and decrease the number of calls to your service reps with easy-to-find information on your customers preferred channels.
Gain real-time insights from your partner ecosystem , across all your data, aplications, and business process. Build Digital Channels with a Real Time Architecture for achive your business goals.
Partner Portal Platform
Manage your business operations, through a business portal, document management, workflows, forms, collaboration tools and automatic business rules.
Loyalty Process Automation
Brand revenue and reputation are directly related to the amount of experiences a customer has with the business.
Having a Loyalty Program can keep your customers and prospects engaged while generating important information for your internal teams.
Improve your Customer Experience strategy by visualizing data in real time through information dashboards that allow you to see what happened (Descriptive Analytics), what is most likely to happen (Predictive Analytics), and what to do (Prescriptive Analytics).
Your partners need to run 24x7 processes with your company, to achieve this, they need applications that are 100% integrated with other business applications and data in real time. Imagineer Customer Experience accelerate the path to digital transformation by eliminating barriers between business applications and databases.
Unified Process for Better Experiences
Companies save time and resources by integrating business processes with data, systems, and channels. Unifying these processes helps eliminate silos, connect databases, and shorten business processes.
Connect Data and Processes
Remove inefficiencies in communication and operations with shared data, document repositories and customized workflows that unite your business units.
Customer Experience Integration
Integrate business process with customer relationship management, sale & marketing software for detailed client interactions and powerful user experience improvement.
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Start with Customer Experience Design as a methodology to improve your processes, business models and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.