<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=262721675103356&amp;ev=PageView&amp;noscript=1">

Employee Experience Design

Excellent customer experience starts with superior employee experience. 

Employee Experience

Better Employee Experience is key to better Customer Experience 

Employee Experience

Companies often turn to technology in their quest to provide a better customer experience, but its employees are equally important. Organizations are learning that investing in employees can yield a better customer experience, even employees who don’t directly interact with customers are important to shaping their experiences. 

Imagineer have designed a platform for today’s employee, the system knows which relevant information and alerts to put in front of your employees: real-time customer data, Customer and Employee Portals with transactional data, and more.

Employee Experience

B2B Process Automation

Managing a great employee experience is about paying attention to the moments that matter in an employee's day by day. The experience people have at work is becoming a vital part of an organization’s ability to thrive. Employees want their organization to provide a workplace experience that matches what they’ve come to expect as customers and in other areas of their life: Meaningful, personalized, user-friendly and digital.

A B2B portal allows your employees to manage your relationships with different customers, distributors and partners, from a single platform where they can manage all information, contracts, process and data analysis from customers and partners.

  • Partner Portal & Customer Portal 
  • Content Management
  • Workflows
  • Real Time Analytics
  • Business Process Manager
  • Business Rules Management 

SELF-SERVICE EMPLOYEE PORTAL

Build personalized, connected, omnichannel digital experiences for your employees, that make it easy for customers to manage purchase orders, invoices, contracts, policies and review information on their own. 

AGENT PORTAL

Enable agents, brokers, and partners to share and collect data to deliver personalized quotes and increased operational efficiency through a consolidated B2B process.

DIGITAL ENTERPRISE WORKPLACE

Create a unified B2B Portal that enables employees, customers, suppliers and brokers to collaborate, share information easily, and work more efficiently. 
IMPROVE YOUR CX
Recurso 17
Recurso 4

Real Time Analytics for Real Time Experiences

Imagineer Customer Analytics helps your employees make end-to-end decisions base on evidence, tracking organizational KPIs in real-time, identifying sales trends and opportunities automatically, connecting your data to visualize and track all strategic decisions in one place. 

    • Real Time Analytics 
    • Analytics Dashboards
    • Predictive Analytics 
    • Robotic Process Automation

INSIGHTS INTO THE CUSTOMER JOURNEY

Enhance your digital marketing with analytics that aggregate and visualize customer profile data and marketing asset performance for deep insights.

CUSTOMER ANALYTICS DASHBOARD

Pull customer data from multiple sources to create in-depth analytics and known users.

WORKFLOW PROCESS ANALYTICS

Define due dates for a workflow process and for specific tasks within the workflow process. See the status of all open instances within the workflow process in real time.

IMPROVE YOUR CX

Employee Experience Workflow Automation

The true power of automation is in connecting your workflows with other tasks, business rules, content and people within your organization. 

Deliver consistent, transparent experiences with a comprehensive platform for achieving your digital business automation objectives, creating standardized workflows that can be reused across the organization.

DRIVE EMPLOYEE PRODUCTIVITY

Engage your employees by making it easy to find resources and quickly get work done.

EMPOWER EMPLOYEES

Give employees the tools needed to serve customers effectively. Workflow Automation enable teams to collaborate and perform their jobs effectively, increasing employee engagement, and satisfaction.

WORFLOW APPROVALS

Create workflows based on your own requirements. For example, sales/marketing can require approval for new document uploads. 

WORKFLOW BUSINESS RULES

Create personalized forms with conditional rules, allowing dynamic behavior in forms, and personalize the questions or fields to show/require based on user responses.

IMPROVE YOUR CX
Recurso 15
Employee Experience Design

Become an Employee Experience Company

They trusted us!

HAVE QUESTIONS?

Need help?

IMPROVE YOUR CX