The Best Companies Don’t See a Sale, They See a Customer. Sales is often the first human interaction customers have with a company, and sales must continually support the customer’s expectations for effectively closing deals and cultivating repeat business.
Customer centric process
The best companies use Salesforce as the Customer Centric process of a company. They are enabling sellers to accelerate sales cycles with a more human touch, creating selling moments through cross functional collaboration, process automation, data transparency and advanced intelligence.
Unify customer experience
To power conversion and increase brand loyalty, the best companies are combining Salesforce Commerce with other Salesforce Clouds and adopting emerging technologies that unify the end-to-end customer experience, both in-store and online.
Salesforce
Salesforce is the world's #1 CRM and Customer Experience platform, that provides a complete view of customer interactions across your sales, marketing, service, commerce, analytics, and people processes. Offer a complete Customer Experience Platform to assist enterprises in the customer journey process with your brand. The suite enables leaders in sales, commerce, marketing, customer service, and IT to better understand customers and keep their interest.
Tools
With Salesforce CRM, you can manage the entire marketing, sales, service, and commerce cycle to increase sales team performance by automating sales processes and by monitoring and forecasting sales activity. Capitalize on key opportunities by targeting your most profitable prospects and customers and resolve customer requests and issues quickly.
Marketing Tools
Customer Service
Lead Management Tools
Support Management Tools.
Salesforce Marketing Cloud
A personal customer experience is no longer an advantage, it is a must. But it takes a wealth of data and advanced tools to create successful strategies.
Provides a basis for personalized marketing campaigns, ensures company branding and messaging is uniform across all channels.
IMPROVE YOUR CUSTOMER EXPERIENCE STRATEGY
Every company needs a
Customer Experience Strategy!
Start with Customer Experience Design as a methodology to improve your processes, business models and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.
