Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes
Our consulting services focus on Customer Experience to achieve three critical building blocks:
an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.
We DO NOT SELL software; we automate integrated Customer Experience processes.
Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.
Grow your business, increase visits to your digital channels, convert more leads, and sell more.
Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service.
We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.
Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.
eCommerce platforms have become a key component in the commercial architecture of every company, not only for trading (B2C) but also for manufacturing, production and logistics companies that use them for their B2B trading capabilities and their functions of price management, catalogue, online contract terms and others.
This blog will explain what a BMC is and a step-by-step explanation of how to define a business model with this famous canvas. To learn more about business models I recommend the following blog: Types of business model in less than 800 characters.
It is common, that in the eagerness to sell, we want to market and sell to customers who are not right for the business. Don't waste your time! In this blog, I want to introduce you to account based marketing or ABM (Account based marketing) this type of marketing offers your customer what they need at the right price, in a personalised and direct way.
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.