Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes
Our consulting services focus on Customer Experience to achieve three critical building blocks:
an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.
We DO NOT SELL software; we automate integrated Customer Experience processes.
Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.
Grow your business, increase visits to your digital channels, convert more leads, and sell more.
Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service.
We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.
Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.
All companies have a common denominator, the challenge of how to sell more, clearly the holy grail of any commercial strategy.
No one knows exactly how or when it will arrive, but the truth is that the economic crisis could knock on the doors of a weakened economy like ours, with a growing level of unemployment and a pandemic that exacerbated a depression that had already been felt for years. and that threatens to further harm established businesses as well as emerging ones. But how can I really ensure the sustainability of my business while still investing in advertising?
At this time it is undeniable that one of the industries that has suffered the most is tourism. I would like to highlight the contributions made by two of the most respected tourism entrepreneurs in our country, Mario Mikowski and Daniel Küng, who spoke of their experiences in past financial crises. Here are some considerations from my experience to support that idea.
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.