Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes
Our consulting services focus on Customer Experience to achieve three critical building blocks:
an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.
We DO NOT SELL software; we automate integrated Customer Experience processes.
Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.
Grow your business, increase visits to your digital channels, convert more leads, and sell more.
Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service.
We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.
Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.
It is clear that the considerations of migrating to an eCommerce model are many and it can be difficult to easily visualize the value of this and the benefits it can have for the company, therefore, the idea is to be able to comment a little on this.
As every retailer knows, the end of the year season is increasingly important and profitable for stores and brands. For years there have been brands that even in their worst years, when the Christmas season comes, the recovery is such that they require hiring staff for the season to keep up with the demand and thus recover what was lost in the year. In addition, there is no longer only a shopping peak in December due to Christmas, but Black Friday and Cyber Monday have been installed with more force year after year, extending the time to also have part of November. Traditionally we already had a sales peak at Christmas, now we are on the verge of that peak being extended as it is in countries like the United States.
Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.