CX Solutions

Online presence is essential for current business success, and having efficient solutions, platforms, and websites is increasingly important. ICX offers tools such as Business Portal, enterprise websites, Enterprise Webportal, CRM, and B2B/B2C eCommerce tool.

Invest strategically

Get valuable information about your customers and their behaviors, which will help you make informed decisions and provide a personalized and satisfying shopping experience for your customers.

CRM

The implementation of a well-defined CRM strategy and the choice of the best CRM platform in the market, along with an appropriate sales methodology, can provide a range of benefits to businesses, such as better customer relationships, increased team collaboration, and profitability.

At Imagineer, we work with HubSpot, Salesforce, and Marketo, these softwares will help you manage your customer relationship.

e-Commerce

Imagineer provides a range of services that involve strategizing, designing, developing, and implementing B2C and B2B commerce platforms. These services aim to create innovative digital processes that enhance customer experience and promote interaction and engagement with customers.

B2C

Expand your geographical reach, increase your visibility, and be available to consumers 24/7 with a B2C e-commerce.

B2B

Increase your revenue, improve your relationship with customers, and stay competitive in an increasingly digital market. A B2B sales platform will help you achieve the sales efficiency you are looking for.

Enterprise Webportal

We offer personalized portal creation solutions for employees, clients, or business partners, allowing secure and easy access to important information and resources. Our experts are available to customize each portal and ensure a satisfactory and productive user experience.

Enterprise Integration Platform

We offer personalized solutions in platform integration, which involves the connection of various business tools and systems, allowing for data transfer and process automation.

Enterprise website

Creating and maintaining a website can be a complex and costly process. The solution of using world-class CMS platforms such as Liferay or Hubspot offers advanced design and development tools, full customization, and easy content management. Hubspot offers a complete marketing and sales solution, while Liferay provides open-source features for content management, e-commerce, and marketing automation.

Hospitality Experience

ICX has developed a hospitality portal solution that manages guest preferences, administers hotel activities, and others. The portal is designed to enhance the guest experience and operational efficiency and is easy to use for both guests and hotel employees. ICX works closely with hotels to customize each portal according to their specific needs and goals, and provides technical support and regular updates to ensure it is secure, reliable, and efficient.

e-Commerce B2B

Improve efficiency and reduce costs by managing orders and transactions. With a B2B eCommerce, your company can offer personalized prices and special promotions to B2B customers, increasing revenue and improving the relationship with customers in the process.

Automation

ICX offers automation solutions for multiple business departments, including sales, marketing, service, finance, human resources, and logistics. These solutions allow companies to save time and reduce errors by automating manual and tedious processes.

They trusted us!

IMPROVE YOUR CUSTOMER EXPERIENCE STRATEGY

Every company needs a Customer Experience Strategy!

Start with Customer Experience Design as a methodology to improve your processes, business models, and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.

HAVE QUESTIONS?