The best companies use Salesforce as the Customer Centric process of a company. They are enabling sellers to accelerate sales cycles with a more human touch, creating selling moments through cross functional collaboration, process automation, data transparency and advanced intelligence.
Salesforce is the world's #1 CRM and Customer Experience platform, that provides a complete view of customer interactions across your sales, marketing, service, commerce, analytics, and people processes. Offer a complete Customer Experience Platform to assist enterprises in the customer journey process with your brand. The suite enables leaders in sales, commerce, marketing, customer service, and IT to better understand customers and keep their interest.
With Salesforce CRM, you can manage the entire marketing, sales, service, and commerce cycle to increase sales team performance by automating sales processes and by monitoring and forecasting sales activity. Capitalize on key opportunities by targeting your most profitable prospects and customers and resolve customer requests and issues quickly.
Start with Customer Experience Design as a methodology to improve your processes, business models and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.