BPM solution has the ability to support a company’s sales and marketing teams by providing them with process-driven applications that save valuable resources and time.It can also streamline the pre-sale process, provide prospective customers with prompt answers, and enable employees to quickly respond to changing customer demands.
Red Hat for Your CX
Improve Customer Experience processes with Red Hat. If your organization faces Customer Experience process challenges, Red Hat BPM and BRMS presents the opportunity for significant, measurable improvement. BPM and BRMS improves Customer Experience by filling the gaps between your Salesforce automation and CRM processes and your SCM/ERP fulfillment systems and processes.
BPM represents a strategy of managing and improving business performance by continuously optimizing business processes in a closed-loop cycle of modeling, execution, and measurement. Turning prospects into paying customers is the goal of any sales organization. Companies that perform complex sales invest significant time, money, and human and system resources to attract, impress, and ultimately earn the business of each new customer so optimization of this process is critical to profit margins.
Provides organizations with a vehicle to improve complex sales processes
Manage the prospect-to-customer lifecycle more effectively.
IMPROVE YOUR CUSTOMER EXPERIENCE STRATEGY
Every company needs a Customer Experience Strategy!
Start with Customer Experience Design as a methodology to improve your processes, business models and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.
