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Increase revenue and reduce costs
Use BPM for increase revenue and reduce costs by providing optimized Customer Journey across digital and traditional channels, that is the most important opportunity to make your marketing and sales processes more effective and grow sales.
Improve and create new business processes
BPM makes it easy for managers, business analysts, and developers to create new and improve business processes . It is ideal for modeling, simulating, executing, and optimizing business processes across divisions, systems, and applications. It's delivers immediate ROI, with enhanced customer service and operational excellence, and providing business value.
End-to-end process monitoring
The combination of Red Hat Business Process Management (BPM), Red Hat Business Rules Management System (BRMS) and Red Hat SOA provides everything organizations need to implement, execute, and monitor end-to-end business processes and individual sub-processes, tasks and business rules.
GLAMOROUS SUBHEADING
Red Hat Business Process Management
BPM solution has the ability to support a company’s sales and marketing teams by providing them with process-driven applications that save valuable resources and time.It can also streamline the pre-sale process, provide prospective customers with prompt answers, and enable employees to quickly respond to changing customer demands.
Red Hat for Your CX
Improve Customer Experience processes with Red Hat. If your organization faces Customer Experience process challenges, Red Hat BPM and BRMS presents the opportunity for significant, measurable improvement. BPM and BRMS improves Customer Experience by filling the gaps between your Salesforce automation and CRM processes and your SCM/ERP fulfillment systems and processes.
Automatic inclusion of your Standard Operating Procedures for sales and contracting and enforcement of best practices across your customer on-boarding processes
Extensive automation of sales quotation and contract approval processes and real-time visibility into customer and new business on-boarding metrics and compliance objectives.
Rapid adaptation of onboarding processes for new sales campaigns and in response to market demands and regulatory changes.
Re-use of the desktop collaboration tools already familiar to users, such as Office, e-mail, and enterprise portals, as part of managed processes.
BPM Strategy
BPM represents a strategy of managing and improving business performance by continuously optimizing business processes in a closed-loop cycle of modeling, execution, and measurement. Turning prospects into paying customers is the goal of any sales organization. Companies that perform complex sales invest significant time, money, and human and system resources to attract, impress, and ultimately earn the business of each new customer so optimization of this process is critical to profit margins.
Provides organizations with a vehicle to improve complex sales processes
Manage the prospect-to-customer lifecycle more effectively.
IMPROVE YOUR CUSTOMER EXPERIENCE STRATEGY
Every company needs a Customer Experience Strategy!
Start with Customer Experience Design as a methodology to improve your processes, business models and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.
