BPM makes it easy for managers, business analysts, and developers to create new and improve business processes . It is ideal for modeling, simulating, executing, and optimizing business processes across divisions, systems, and applications. It's delivers immediate ROI, with enhanced customer service and operational excellence, and providing business value.
The combination of Red Hat Business Process Management (BPM), Red Hat Business Rules Management System (BRMS) and Red Hat SOA provides everything organizations need to implement, execute, and monitor end-to-end business processes and individual sub-processes, tasks and business rules.
BPM solution has the ability to support a company’s sales and marketing teams by providing them with process-driven applications that save valuable resources and time.It can also streamline the pre-sale process, provide prospective customers with prompt answers, and enable employees to quickly respond to changing customer demands.
Improve Customer Experience processes with Red Hat. If your organization faces Customer Experience process challenges, Red Hat BPM and BRMS presents the opportunity for significant, measurable improvement. BPM and BRMS improves Customer Experience by filling the gaps between your Salesforce automation and CRM processes and your SCM/ERP fulfillment systems and processes.
BPM represents a strategy of managing and improving business performance by continuously optimizing business processes in a closed-loop cycle of modeling, execution, and measurement. Turning prospects into paying customers is the goal of any sales organization. Companies that perform complex sales invest significant time, money, and human and system resources to attract, impress, and ultimately earn the business of each new customer so optimization of this process is critical to profit margins.
Start with Customer Experience Design as a methodology to improve your processes, business models and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.