Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes
Consulting Services
Our consulting services focus on Customer Experience to achieve three critical building blocks:
an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.
Process Automation
We DO NOT SELL software; we automate integrated Customer Experience processes.
Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.
Methodology
Grow your business, increase visits to your digital channels, convert more leads, and sell more.
Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service.
We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.
Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.
CUSTOMER STRATEGY
Design Thinking
Blue Ocean strategy
Waterfall Model
Balanced Scorecard
CUSTOMER PROCESS
Customer Journey
Buyer Persona
Jobs to be Done
Business Model Canvas
BUSINESS PROCESS
Customer Value Chain
As-Is/To-Be Analysis
CX Business Rules
Business Process Mapping
CUSTOMER EXPERIENCE
Customer Experience
Employee Experience
Partner Experience
Digital Experience
What Customer Experience process do you need improve?
