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IMPROVE YOUR CX

WE ARE THE CUSTOMER EXPERIENCE COMPANY

We understand moments to create experiences. Learn how by improving your Customer Experience processes we can increase your sales:

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How do we improve the Customer Experience?

Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes

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Consulting Services

Our consulting services focus on Customer Experience to achieve three critical building blocks:

an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.

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Process Automation

We DO NOT SELL software; we automate integrated Customer Experience processes.

Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.

 

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Methodology

Grow your business, increase visits to your digital channels, convert more leads, and sell more.

Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service. 
Choose The Services You Need to Escalate

UNDERSTAND MOMENTS TO CREATE EXPERIENCES

We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.

Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.

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CUSTOMER STRATEGY
Design Thinking
Blue Ocean strategy
Waterfall Model
Balanced Scorecard 
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CUSTOMER PROCESS
Customer Journey
Buyer Persona 
Jobs to be Done 
Business Model Canvas
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BUSINESS PROCESS
Customer Value Chain
As-Is/To-Be Analysis
CX Business Rules 
Business Process Mapping 
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CUSTOMER EXPERIENCE
Customer Experience
Employee Experience
Partner Experience
Digital Experience 

What Customer Experience process do you need improve?

CRM  Automation
eCommerce Automation
Inbound Marketing
Sales Automation
Customer Experience

The end of private property? The impact of Airbnb and Uber

07 Jul, 2023

Currently, we live in a world of constant evolution, and when it comes to this topic, one of the most significant changes in recent times is the traditional concept of what we know as private property.

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Customer Experience

The salvation of the world is in a Coke can

07 Jul, 2023

Have you ever considered the importance of customer experience and loyalty for the future of your business? It may seem like an exaggeration, but it's a reality that you cannot ignore. Imagineer Customer Experience, a leading consulting company focused on customer experience, is here to show you the incredible power of a customer-centric strategy. Keep reading and discover how we can transform your business.

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Customer Experience

Barbie, an experience that makes history

07 Jul, 2023

How can an experience mark our history? Millions of people in their childhood, have invented a world by playing with one or more Barbies, their family has been involved in finding and buying them, as well as watching them have fun. These experiences have marked those people. The user experience and a good marketing strategy have achieved that today, Barbie has a movie that many want to enjoy.

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Customer Experience Insights

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Solutions

Customer Commerce Experience

Customer Omnichannel CRM

Customer Portal Experience

Customer Process Automation

Customer Relationship Management

Customer Web Experience 

Methodologies

Inbound Marketing

Customer Journey

Marketing Automation

Sales Automation

Lead Conversion

Growth Driven Design

Offices

Miami, Florida
333 SE 2nd AVE. 33131

New York, New York City
555 Madison AVE, Manhattan 10022 

San Rafael de Escazú, Costa Rica
Centro Corporativo Plaza Roble, 10203. Teléfono: +506 2201 1450

                                            

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