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WE ARE THE CUSTOMER EXPERIENCE COMPANY

We understand moments to create experiences. Learn how by improving your Customer Experience processes we can increase your sales:

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How do we improve the Customer Experience?

Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes

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Consulting Services

Our consulting services focus on Customer Experience to achieve three critical building blocks:

an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.

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Process Automation

We DO NOT SELL software; we automate integrated Customer Experience processes.

Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.

 

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Methodology

Grow your business, increase visits to your digital channels, convert more leads, and sell more.

Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service. 

Choose The Services You Need to Escalate

UNDERSTAND MOMENTS TO CREATE EXPERIENCES

We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.

Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.

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CUSTOMER STRATEGY
Design Thinking
Blue Ocean strategy
Waterfall Model
Balanced Scorecard 
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CUSTOMER PROCESS
Customer Journey
Buyer Persona 
Jobs to be Done 
Business Model Canvas
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BUSINESS PROCESS
Customer Value Chain
As-Is/To-Be Analysis
CX Business Rules 
Business Process Mapping 
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CUSTOMER EXPERIENCE
Customer Experience
Employee Experience
Partner Experience
Digital Experience 

What Customer Experience process do you need improve?

CRM   Automation
eCommerce Automation
Inbound Marketing
Sales Automation
Methodologies

ABM strategy, the gateway to closing B2B Deals

16 Feb, 2024

If 86% of marketers say their ABM strategies acquire more customers than traditional methods, improving customer lifetime value by reporting up to a 76% higher ROI, and their sales and marketing teams have worked exceptionally well together, why haven't all companies implemented this methodology?

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Digital Transformation

Transforming data into business decisions

25 Jan, 2024

In daily life, we are constantly bombarded with information. Hundreds of WhatsApp messages, an inbox full of unread emails, and a constant and infinite flow of posts on social media.

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Business Process

Operational Model for Success in 2024

22 Jan, 2024

In the dynamic business landscape of 2024, navigating towards the future poses an imperative challenge for organizations seeking sustainable success. The design and implementation of an Operational Model for success take on fundamental significance. This model involves not only an efficient and agile structure but also the ability to adapt to an ever-evolving business environment.

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Customer Experience Insights

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.