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IMPROVE YOUR CX

WE ARE THE CUSTOMER EXPERIENCE COMPANY

We understand moments to create experiences. Learn how by improving your Customer Experience processes we can increase your sales:

About CX Free CX Assessment
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How do we improve the Customer Experience?

Imagineer offers consulting services from a range of certified methodologies, business models, industry frameworks, and world-class technology platforms to improve marketing, sales, service, commerce, and operational processes

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Consulting Services

Our consulting services focus on Customer Experience to achieve three critical building blocks:

an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.

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Process Automation

We DO NOT SELL software; we automate integrated Customer Experience processes.

Imagineer helps companies transform their technology by focusing first on the business processes and then on the automation of those processes, guaranteeing the complete integration of the contact points with your clients.

 

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Methodology

Grow your business, increase visits to your digital channels, convert more leads, and sell more.

Our methodologies help your organization align its strategy, annual objectives, and technology with the commercial objectives of your company, thus achieving the goals in retention and acquisition of customers, increase in sales, and improving the service. 
Choose The Services You Need to Escalate

UNDERSTAND MOMENTS TO CREATE EXPERIENCES

We are a company obsessed with satisfying Customer Experience. That means always understanding business processes around customer processes.

Our methodology first understands your strategy, business model, objectives, business processes and customer journey. This diagnosis will ensure the implementation of an integrated Customer Experience process and not the automation of the clutter.

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CUSTOMER STRATEGY
Design Thinking
Blue Ocean strategy
Waterfall Model
Balanced Scorecard 
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CUSTOMER PROCESS
Customer Journey
Buyer Persona 
Jobs to be Done 
Business Model Canvas
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BUSINESS PROCESS
Customer Value Chain
As-Is/To-Be Analysis
CX Business Rules 
Business Process Mapping 
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CUSTOMER EXPERIENCE
Customer Experience
Employee Experience
Partner Experience
Digital Experience 

What Customer Experience process do you need improve?

CRM  Automation
eCommerce Automation
Inbound Marketing
Sales Automation
Sales

How to increase sales through Digital Transformation

11 Dec, 2023

Are you wondering how to boost your sales and maintain relevance in a constantly evolving digital world? Have you considered the power of Digital Transformation to enhance your business? Discover how this technological revolution can be the key to increasing your revenue and ensuring long-term success.

Read more CX Insights
CRM

7 Key dimensions when implementing a CRM

20 Nov, 2023

A CRM, or Customer Relationship Management, is not just a tool or software; it is a strategic approach to managing a company's interactions with its customers. By centralizing customer information, automating marketing, sales, and service processes, tracking customer interactions, and analyzing data, a CRM system transforms raw data into valuable information.

Read more CX Insights
Customer Experience

Effective operational process for marketing sales and customer service

16 Nov, 2023

What sets organizations apart that thrive and keep customers satisfied amid intense competition? How is sustained growth and prominence achieved?

Read more CX Insights

Customer Experience Insights

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Customer Experience Insights is a blog to share ideas, experiences and the vision of how to adopt better Customer Experiences in our organizations.

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Solutions

Customer Commerce Experience

Customer Omnichannel CRM

Customer Portal Experience

Customer Process Automation

Customer Relationship Management

Customer Web Experience 

Methodologies

Inbound Marketing

Customer Journey

Marketing Automation

Sales Automation

Lead Conversion

Growth Driven Design

Offices

Miami, Florida
333 SE 2nd AVE. 33131

New York, New York City
555 Madison AVE, Manhattan 10022 

San Rafael de Escazú, Costa Rica
Centro Corporativo Plaza Roble, 10203. Teléfono: +506 2201 1450

                                            

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