My Vacation Experience is a platform developed by Imagineer focused on the operational efficiency of hospitality companies, generating an omnichannel approach in the management of services and assets, with a view to generating a better customer experience.
Sales Features
With My Vacation Experience you can manage the reservations of your guests, in addition to being able to sell directly from the platform as well as manage the sales made by third parties, such as travel agencies, among others.
Manage reservations in one place
Whether you sell online, manual procedures or through OTAs, My Vacation Experience will become a channel through which you can manage and follow up on reservations that are managed on any channel.
Sales management to third parties:
Create online management channels for third parties, which will allow them to check inventory availability in real time and self-manage their reservations, improving productivity.
Sell online
Using the My Vacation Experience platform, you can manage sales on the website, as well as customers can confirm services from their profiles, since there is a direct integration with the bank to manage payments directly.
Operational Features
With My Vacation Experience you can more easily control some operational aspects such as prices and availability of your services, you can also manage the arrival and departure of customers, as well as other services that they have contracted and you can see reports of their operations to have more control.
Prices, inventory and availability
In a simple way create and manage all the products and services you offer, the availability will be synchronized with all the channels, making sure to avoid an overselling.
Planning of daily operational management
Simple and quick access to lists of clients, arrivals, departures, services of the day, among others. The flexibility of the system allows collaboration between teams.
Reports
Availability of various reports in real time and on demand, where you can see all the production details.
Maximize customer service management
My Vacation is an ideal platform that allows the integration of the different services and products that a hotel offers at any time from any device and in an intuitive way.
Every company needs a Customer Experience Strategy!
Start with Customer Experience Design as a methodology to improve your processes, business models and value proposition. Once the CX process is defined, automate the process through a Customer Experience Architecture.
